Q. What is Blendtek?
A. Blendtek is a specialized automotive cosmetic damage repair company. Blendtek offers 2 types of service, mobile service for certain types of repairs and a customer friendly fixed location for larger repair jobs.
Q. What is the difference between Blendtek and a regular body shop?
A. Although Blendtek is a registered Massachusetts repair facility, Blendtek specializes in making high quality repairs to minor paint damage and light collision work only. This enables us to complete repairs quickly and conveniently.
Q. What is the difference between your mobile service and your repair facility?
A. Our mobile service, although extremely convenient, is limited in the type of repairs that can be made. It is best suited for the repair of bumpers and minor damage. Our repair facility specializes in the rapid repair of "light collision" damage, more extensive damage and high-end repairs.
Q. What is "light collision" damage?
A. Light collision damage means no structural or suspension damage. Repairs under $1500 that primarily require parts replacement and/or light bodywork and repainting.
Q. Why light collision damage only?
A. Specialization. By focusing on these types of repairs we are able to produce high quality work quickly. Most of our repairs are completed within a day.
Q. What is "high end" and more extensive paint damage?
A. Some paint damage is too extensive to be able to achieve satisfactory results with our mobile service. Long key scratches, difficult to repair damage on expensive or brand new vehicles and some of today's complex colors are better serviced at our facility.
Q. I have seen a national body shop chain advertise on TV that they will paint my whole car for $399.00. That makes your price to fix my bumper seem expensive, why is that?
A. The special price that the national chain is promoting is aimed at a particular market. Their niche is the customer who has an older model car that runs well but is in need of a complete repaint. This is an economy type of job that is very suitable for certain applications. A high quality complete paint job is very expensive; they can easily run into the thousands of dollars.
Q. I went to another body shop, their estimate was a lot more than your estimate and they need to keep my car for three days, but I know they do high quality work. Why is your price so much less and how do you do it so fast?
A. We have built our business around filling a particular need, our operation is dedicated to doing one thing very well. Because we concentrate on fixing paint damage only, we can manage our workflow very efficiently. We do not have many of the obstacles that traditional collision shops have that interrupt the production flow.
Q. Okay, you can do it fast and for a good price, will it look as good?
A. Absolutely! This is our specialty, whether you own a Porsche that is your weekend car or the family mini-van, you can be confident that you will get a job that will satisfy you - guaranteed!
Q.I have a very expensive car, am I leaving it in good hands?
A. Our specialization is not with a particular category of vehicle, but in the type of repair that we do. Most of our customers have either very new vehicles or very expensive ones.
Q. Will the color match?
A. The answer is yes, but it needs to be qualified. Paint matching is not an exact science, contrary to what anyone may claim it is impossible to guarantee a perfect match on every repair. There are numerous factors and variables that can affect color match. However, because our sole focus is refinishing we are very confident of our ability to consistently match color as close to perfect as possible. Because we know which repairs have the potential to have color matching problems we can advise the customer in advance and explain what type of results they can expect.
Q. What type of paint do you use?
A. Our primary refinishing products are from a European based company called Akzo Nobel. They have been making coatings for more than 200 years. Sikkens, their automotive refinishing line, is recognized as one the finest automotive paints available. This premium product combined with our experience enables us to make beautiful repairs that will last.
Q. Do you repaint whole cars?
A. Only in extremely rare cases do we paint whole cars. Complete repaints are very labor intensive and inhibit our ability to do what we do best. We schedule our work so that we can deliver high quality repairs quickly. This means we need to focus on vehicles that have two to three panels of damage or less.
Q. How long will you need my car?
A. Generally if you drop it off early in the morning you can pick it up that evening. Some jobs can be completed sooner and some can even be done in just over an hour while-u-wait.
Q. What makes your process of repairing paint damage any different from that of a body shop?
A. Approach. The first thing that we do is evaluate the damage and then find out what the needs of the customer are. A customer who accidentally damaged his new Corvette has a different need than the person who is going to be returning their leased Hyundai. Having established what the need is, we can then recommend the possible options. It is our goal to always maintain as much of the original factory finish as possible on a car. Sometimes reconditioning the damaged area is preferable over refinishing. If refinishing is the only solution then we always work towards keeping the "refinished" area as small as possible.
Q. What is the difference between reconditioning and refinishing the cars exterior?
A. Reconditioning is a generalized term used to describe different methods of repairing paint damage. Paint surface reconditioning (wet sanding/buffing) and specialized touch-up techniques usually do not produce "perfect" repairs but they often can bring satisfactory results for certain applications. The biggest advantage to reconditioning is that it leaves the original finish intact. Refinishing is the industry term for repainting. Our innovative approach to refinishing is what separates us from traditional collision shops.
Q. Do you guarantee your work?
A. Yes! We provide guarantees in accordance with the customer's needs and the types of repairs performed. Many repairs qualify for our lifetime paint guarantee, please inquire about the details.
